• QBIX Analytics

Get to Know Your Customers Through Data

In this day and age, we’re getting pretty good at collecting and analyzing data. And we all know there are plenty of reasons to do so. Understanding your customers (i.e. what they want and what they are prepared to spend to get it) is key to growing your business. Let’s take a quick look at five of the ways data can drive growth by fostering a deeper understanding of your customers:

1. Understand Market Trends

Monitoring and tracking what’s going on in your industry is key to positioning your company to take advantage of consumer trends and predicting what’s coming next. Understanding your customers and what’s going on in the marketplace is how you make smart decisions, strategic investments, and sound hiring choices.

2. Leverage Big Data

Collecting data is one thing. Knowing how to organize and interpret that information and then implement smart changes based on facts rather than wishful thinking can be challenging. Fortunately, technology to help consolidate, analyze, understand, and interpret data is evolving as fast as our ability to collect information is expanding. Gone are the days when speculation and trial and error led to hit and miss business strategies. AI and ever-expanding computing power allows numbers to be crunched more efficiently than ever before.

3. Discover the Best Price for Maximum Profit

Establishing optimal pricing for a product or service is critical to business success. By looking at your customer’s past purchasing history, product demand in the marketplace, and production costs, it’s possible to analyze relevant factors and come up with a price point that will maximize profits. When inventory needs to be cleared, a similar analysis can help determine what sort of markdown will move stock quickly at the best price.

4. Look Toward the Future

Solid businesses build on past successes and plan for the future. Smart budgeting effectively allocates resources to maximize returns. Smart modeling strategies predict the likely outcome of marketing campaigns. Proper analysis of data allows you to put your efforts (and money) into campaigns most likely to generate sales, exposure and/or client growth.

With an ever-growing capacity to analyze complex data, it’s possible to look at subtle data inputs like human emotion reflected in interpersonal communication. Big data analysis makes it possible to analyze relationships between hard data like past purchasing patterns and more subtle data like emotional responses to help desk wait times.

5. Bond with Clients

There’s nothing like getting to know your customers well to generate customer loyalty. By monitoring how successfully you are meeting your customer needs and expectations, your company can respond to customer feedback and adjust marketing and client service strategies. This, in turn, will allow you to improve customer experience and the effectiveness of marketing campaigns.

Looking to Learn More?

By fully understanding complex data relationships, it’s possible for businesses to make adjustments at all points in the customer experience. The end result, when analysis is executed properly and results used to make appropriate adjustments, is a better customer experience and a more profitable business. Smart use of big data is a win-win situation for all involved.

If your business isn’t utilizing data to its fullest potential, then you are likely missing out on chances to grow. Visit QBIX Analytics online today to learn more about how we can help.